Shortlisted for the Which? Trusted Trader of the Year 2016

Protecting your privacy

Respecting your confidentiality

Privacy Notice

Updated: 17 May 2018

We are Hillis Security Systems Limited, company number 05139653 (“we”, “us”, “our” or “HSS”). Our registered office is St Laurence House, Gridiron Place, Upminster, RM14 2BE.

We are committed to safeguarding your privacy. This notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

HSS is a Data Controller, which means that we are responsible for deciding how we hold and use personal information about you. We are required - under data protection legislation - to notify you of the information contained in this privacy notice.

What information do we collect?

We collect personal information about you when you first contact us and when you place an order with us for our products and/or services. Website usage information is collected using cookies.

We may collect, store and use the following kinds of personal information:

  • Your name.
  • Your address.
  • Your contact telephone numbers.
  • Your email address(es).
  • Your bank account number and sort code.
  • Information relating to any purchases you make of our goods and/or services or any other transactions that you enter into.
  • Information contained in or relating to any communication that you send to us or send through our website.
  • Any other personal information that you choose to send to us.
  • Personal information you disclose to us of another person* in the context of the services we provide to you.

*Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

Using personal data to provide our services.

We collect and use your personal data so that we can process your enquiry, process your order, manage your account and, if you agree, to email you about our business or about other HSS products and services we think may be of interest to you.

In providing our services to you, we may need to send your personal data to:

  • Our accrediting organisation, the Security Systems and Alarms Inspection Board (SSAIB).
  • The police.
  • Southern Monitoring Services.

We may also send your personal data to our service providers in order to manage your account.

HSS will not share your information for marketing purposes with other companies.

The General Data Protection Regulation (GDPR) imposes restrictions on the transfer of personal data outside the European Union, to third countries or international organisations. These restrictions are in place to ensure that the level of protection of individuals afforded by the GDPR is not undermined. We do not send your personal data outside the European Union.

How long do we keep your personal data for?

We only keep your personal data for as long as is necessary to fulfil the purposes we collected it for.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Access to your information and correction.

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following:

Hillis Security Systems Limited
St Laurence House
Gridiron Place
RM14 2BE

We may make a small charge for this service.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Other websites

Our website contains links to other websites. This privacy notice only applies to our website so when you link to other websites you should read their own privacy policies.

The SSAIB have a privacy notice on their website addressed specifically to security company customers. The notice informs you about what they do with your personal data. The SSAIB privacy notice can be found here:

About cookies.

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit or You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page.

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Hillis Security Systems Limited
Registered in England, Reg No: 05139653
Registered Office. St Laurence House, 2 Gridiron Place, Upminster, Essex. RM14 2BE